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Quy Ma's avatar

Had no idea about Jack Maple covering 55 feet of wall with hand-drawn crime maps before digital tools even existed. That's incredible. And the fact that departments buying the same computers without changing management saw zero improvement. Technology adoption really is an organizational problem, not a technological one.Fascinating piece.

RichardO's avatar

I wonder how much is culture? Europeans simply value "productivity" less and so its harder to get buy in. Any surveys on that?

Kenny Fraser's avatar

Really fascinating. This rhymes with my own experience over many years. The comment"We found that the productivity gains appeared only when technology was combined with deep organizational change." can be applied much more widely than just police departments.

This message is poorly understood and the pattern seems repeated with AI. I see lots of people talking about AI Strategy and AI Governance - putting the tech in a separate box is the first step in the wrong direction. Whatever, the potential, hard to see Europe's ambition to be in the forefront of AI being realised against this backdrop.

One question: Do you know of any studies that compare Asian management practices in the same way? My impression is management is better there as well but I may be wrong.

J L's avatar

Thank you for sharing this informative piece. From an analytical perspective (https://papers.ssrn.com/sol3/papers.cfm?abstract_id=6165606), it appears that consumers with intermediate value for content quality (proxied by intermediate income, not too low, not too high), producers with lower skill (e.g., junior workers), those working on popular (i.e., not niche) content or routine jobs, are more likely to adopt AI. But these comparatives in theory could interwine with each other in reality, which gets further complicated by how the particular task in discussion substitutes/complements other related tasks. Expect the empirics to be extremely noisy. Your post gives another great empirical data point to look into.

All references you linked are interesting, too. Need to add them to references later.